Online evaluation version of the Callcenter Simulator

Online evaluation version of the Callcenter Simulators

You can try the evaluation version of the Callcenter Simulator without needing to downloaded it directly online in your browser or via WebStart. Your only needs to have Java installed. Please note that the evaluation version is limited in some features. A commercial use beyond just testing the program is not not allowed for this version.

Terms of use & disclaimer

You are not allows to use the free Java applet version in a corporate environment for planning and optimization of call center systems. There is no liability for the correctness of the simulation results nor that the users of the simulator can achieve the objectives pursued, taken over. In particular, no liability for damages in connection with the economic use incurred by the results and for possible consequential damage is taken. While using the applet or the WebStart version the starting time and the IP address and the name of the user are recorded by the web server.

Starting the Callcenter Simulator

For running the simulator Javascript is needed!

Differences between the Callcenter Simulator versions

The Callcenter Simulator is available in three versions: As a Java applet for research and teaching, as a free Windows version for research and teaching only and as a commercal verion for Windows, Linux and Mac OS X. The three versions differ in functionality offered and permitted by the license:

  Java applet online version Research and teaching version Commercial version
Usage types
Private use allowed allowed allowed
Usage for research and teaching allowed allowed allowed
Commercial usage not allowed not allowed allowed
Call center model
Maximum number of fresh calls per day 2,000 2,000 unlimited
Maximum number of client types 3 3 unlimited
Maximum number of call centers 1 2 unlimited
Maximum number of agents 100 150 unlimited
Maximum number of skill levels 3 5 unlimited
Simulator core
Multi core support yes yes yes
Intelligent background simulation no yes yes
Client server simulation no no yes
GUI functions
Model editor yes yes yes
Statistic viewer yes yes yes
Batch processing no no yes
Optimizer (number of agents) yes yes yes
Optimizer (agents distribution) no no yes
Simulation with carry over of the canceled calls no no yes
Configurable results filter no yes yes
Template based automatical table import no yes yes
Command line functions
Loading models in the graphical model editor no yes yes
Loading statistics data in the statistics viewer no yes yes
Simulation of individual models no no yes
Batch processing no no yes
Optimizer (number and distribution of the agents) no no yes
Simulation with carry over of the canceled calls no no yes
Configurable results filter no no yes
Template based automatical table import no no yes
Supported platforms
Java-enabled browser yes no yes*
Windows no yes yes
Linux no yes yes
Mac OS X no yes yes

(*: As client in client server mode only.)

If you are interested in the commercial version of the Callcenter Simulator, please contact wenden Sie sich bitte ebenfalls an alexander.herzog@promptengineering-ug.de.